Terms and Conditions
Updated: August 15, 2023
GN Consumer Hearing Corporation d/b/a Jabra Enhance™ and formerly known as Lively Hearing Corporation ("Jabra Enhance," "we" or "us") owns and operates the website www.JabraEnhance.com and its associated pages, affiliated, predecessor and successor websites and corresponding social media pages, as well as Jabra Enhance's mobile applications (collectively, the "Sites"). The following Terms and Conditions govern the use of the Sites and our products and services offered, provided or sold, as well as information you obtain from Jabra Enhance, whether through or from the Sites, by telephone or email or through other means of communication with us. Therefore, any references in these Terms and Conditions to the "Sites" are meant to include any such products, services, information and communications from or with Jabra Enhance. By accessing or using the Sites or any information, products or services from or serviced by the Sites, you agree to be bound by and to comply with these Terms and Conditions.
Jabra Enhance reserves the right to revise these Terms and Conditions at any time, without prior notice, and any such revisions to these Terms and Conditions are effective as of the date posted on the Sites. Your continued use of the Sites, and of Jabra Enhance's products and services, shall serve as consent to any and all revisions to these Terms and Conditions.
Permitted Use of the Sites
Jabra Enhance does not sell any products or services to minors, and the Sites may not be used by anyone under the age of eighteen (18).
Subject to these Terms and Conditions, Jabra Enhance grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Sites (and to download, install and run our mobile applications solely on your personal mobile devices) for the purpose of learning about Jabra Enhance's products and services, scheduling and conducting online hearing assessments arranged through Jabra Enhance, ordering products and services from Jabra Enhance, communicating with Jabra Enhance's Sales, Customer Support and Audiology Teams, and otherwise accessing and using any functionality, information and services made available by Jabra Enhance through the Sites. Your use of our mobile application is subject to the relevant terms and conditions of the application store from where you downloaded such app, such as Apple's App Store, Google Play or similar sources of mobile applications. Jabra Enhance retains and reserves all of its rights in the Sites and, except as expressly provided above, no rights or licenses in or to the Sites or any other intellectual property of Jabra Enhance are granted or provided, hereunder, by implication, estoppel or otherwise.
The Sites may not be used for purposes that are in violation of any applicable laws or regulations or contrary to these Terms and Conditions. Furthermore, you agree not to (and shall have no right to): (i) reverse engineer, disassemble, decompile, modify, or create derivative works of or based on the Sites or any other part of (including any software contained in) the Sites or Jabra Enhance's products or services; (ii) license, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit the Sites; (iii) upload, transmit or distribute any computer viruses, worms, malware or any other software intended to damage or alter any software, data, computer, device or communications network (collectively, "Malware") in connection with your use of or access to the Sites; or (iv) remove, obscure or alter any proprietary rights notices (including copyrights and trademark notices) that may be contained in, or displayed in connection with, the Sites or Jabra Enhance's products or services.
If you post any content, comments or other communications on the Sites, or use Jabra Enhance's products or services, you agree that you will not engage in any behavior that: would be construed as abusive, bullying, or harassing or is used to otherwise intimidate or threaten; contains profanity or cursing; is discriminatory (including, but not limited to, references of protected characteristics) or otherwise includes hateful speech, hateful symbols, hateful gestures or a message maligning or targeting a group of people; contains pornographic or obscene content; contains false or misleading information; contains commercial or political solicitations or slogans; takes the form of unsolicited repetitive communications (otherwise termed "spam"); is infringing or injurious to others; or is otherwise unlawful or objectionable in any manner.
You agree that content you contribute to the Sites will not contain any malware, viruses, spyware, or any other form of software designed to infiltrate or damage a computer system without the owner's informed consent.
Jabra Enhance reserves the right in all cases to remove, edit, or block your postings or to terminate your access to our Sites, including if you violate any of the above restrictions. Jabra Enhance does not continuously and uninterruptedly monitor, respond, or engage with all postings on the Sites at all times. However Jabra Enhance will, from time to time, take voluntary action in good faith to restrict access to or availability of content or material that could be construed, in our discretion, as "potentially harmful" as outlined above (e.g., abusive, bullying, or harassing, etc.). At our discretion, Jabra Enhance may provide reasonable notice of violations of these Terms and Conditions and what we have deemed an appropriate consequence (including, but not limited to: removing content, blocking or banning a user, notifying law enforcement, etc.). However, Jabra Enhance reserves all rights to remove content or terminate your access to our Sites without notice where we, at our sole discretion, deem reasonable or appropriate. Jabra Enhance takes no responsibility and assumes no liability for any content or material posted by anyone who uses our Sites. Content not posted by Jabra Enhance has not been vetted or approved by Jabra Enhance, and should not be considered endorsed by Jabra Enhance.
Jabra Enhance reserves the right to refuse service or the sale of products, to edit or remove content from the Sites, or to discontinue or cancel any transaction or order or service, at its sole discretion and at any time, with or without notice to you or any other person, consistent with applicable law. Jabra Enhance's products and services are intended only for those seeking assistance with hearing loss and, while committed to fair trade practices, Jabra Enhance reserves the right to take action against anyone who fraudulently poses as a hearing aid candidate in order to infringe on Jabra Enhance's intellectual property rights and/or appropriate Jabra Enhance's proprietary information. If Jabra Enhance refuses or discontinues service to you after you have purchased its products or services, Jabra Enhance's "Standard Return Policy" and "Return Policy Based on Medical Opinion" described below may apply. If you are not entitled to a refund under Jabra Enhance's policies, you may, in your discretion, keep your product, but you will no longer be eligible for services Jabra Enhance has refused or discontinued.
Jabra Enhance reserves the right, without undertaking an obligation, to submit any information provided by you, without subpoena, to law enforcement agencies and/or any credit card or other financing company for fraud investigation. Jabra Enhance reserves the right to cooperate with authorities to prosecute such offenders to the fullest extent of the law.
The Sites contains links to other websites that have information we believe may be of interest. We do not endorse these sites and are not responsible for any of the content contained therein or any information that may be collected from you in visiting such sites.
Online Hearing Assessment/No Medical Advice
Jabra Enhance's Online Hearing Assessment leverages audio files developed by research engineer and sound designer Dr. Stéphane Pigeon. A hearing aid will not restore normal hearing.
Any hearing test or examination conducted by Jabra Enhance is not a medical test or examination and is solely for the purposes of indicating if you may be an appropriate candidate for our hearing aids and to provide us enough information to create your personal hearing profile and initially program your hearing aids. The Online Hearing Assessment does not diagnose hearing loss or any other disease or condition. Certain hearing tests which may be purported to be required by state law prior to hearing aid purchases may include in-person evaluative elements that cannot be fulfilled by the Online Hearing Assessment.
The following terms (in addition to the other terms contained in these Terms & Conditions) govern the use of our mobile applications (each sometimes referred to as an "app"):
The app is intended for use together with a medical device aimed at persons with hearing loss. The app is intended to be used with Jabra Enhance's wireless hearing instruments and is capable of providing the user with enhanced user possibilities and experiences, including enhancing the volume of environmental sounds and voices.
The Jabra Enhance app sends and receives signals from the Jabra Enhance wireless hearing instruments using the Bluetooth® technology standard. You will therefore be able to apply the settings to your wireless hearing instrument using the app on your compatible smart device. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Jabra Enhance is under license.
Please follow the instructions provided and if necessary contact Jabra Enhance support before using the app.
With the app it is possible to receive remote service updates for Jabra Enhance's wireless hearing instrument. Two types of services may be available:
- Remote firmware updates: A service to update the firmware of your wireless hearing instrument. Jabra Enhance pushes firmware updates to the app when available from our manufacturer.
- Remote Adjustments (also referred to as Remote Fine Tuning): A service for us to help with receiving your requests for hearing aid adjustments, and updating and confirming your hearing aid settings, via the app. When you receive the adjustments, you will be able to apply them to your wireless hearing instrument using the app. The remote fine tuning service applies recommended amplification settings based on available audio metrical information. Settings are specific to each fitting. Manual modification of the fitting parameters impacts and changes the amplification level prescribed. This change is audible to you when the instruments are connected. Extra caution should be exercised if you are sensitive to sounds, for example suffering from tinnitus or hyperacusis. If you wish to use or stop using the service for remote fine tuning, please contact Jabra Enhance support. Performance of remote fine tuning is performed as a professional service by your Jabra Enhance professional. Jabra Enhance is not permitted and is technically unable to delete data from any parts of the software used to perform the remote fine tuning.
Please note that allowing your hearing aids to be connected to any non-Jabra Enhance system, for example by a third-party audiologist, hearing aid dispenser or other hearing professional, will break the connection to Jabra Enhance's systems, meaning that Jabra Enhance will no longer be able to make updates to your hearing aids, monitor or confirm your hearing aid settings, or provide you any other services requiring connectivity to your hearing aids. Jabra Enhance will bear no responsibility or liability to restore such connection or services in such circumstances, and any resulting issues will not be covered under warranty or loss & damage protection.
If you experience any problems using the Jabra Enhance app, please contact us or call us at (800) 854-2772.
The Jabra Enhance app is provided for your own personal use.
If you wish to stop the collection of data about your app and hearing instrument usage, please uninstall the app by using standard uninstall processes as available as part of your mobile device user instructions or via the mobile app marketplace or network.
Notifications of app updates should not be disabled in the operative system of your mobile device, and we recommend that you install all updates to ensure that the app will function correctly and will be kept up to date.
Disclaimer and Limitation of Liability
Jabra Enhance does not provide medical professional advice and the app is not professional medical advice. You should always talk to your personal health care provider or an in-person hearing care specialist for diagnosis and treatment and other medical-related questions or making any medical decisions.
The app must only be used with mobile-supported wireless hearing instruments purchased from Jabra Enhance. Jabra Enhance takes no responsibility if the app is used with other unsupported devices.
To the furthest extent permitted under applicable law, Jabra Enhance hereby disclaims any and all liability arising directly or indirectly from the use of the app.
Jabra Enhance does not guarantee, represent or warrant that your use of the app will be uninterrupted or error-free, and you agree that from time to time Jabra Enhance may remove the app for indefinite periods of time, or cancel the app at any time, without notice to you. In this case, you can still use the hearing instrument and have onsite adjustments performed by a local hearing care professional equipped to service the hearing instrument.
Please refer to the user guide that came with the hearing instrument as well as the help information provided in the app for information on intended use, cautions and warnings. Before using the app and to ensure correct usage of the app, it is strongly recommended that you thoroughly familiarize yourself with the functions of the app. You can learn about the app functions in the various support sections of the app.
No Reselling of Jabra Enhance Products and Services
Products and services purchased from the Sites or otherwise from Jabra Enhance are personal to the individual purchaser and may not be resold, leased, transferred or otherwise distributed (collectively, "transferred") under any conditions or circumstances. Any such transfer, or use of such products or services by any other person, shall render the warranty and other policies null and void and Jabra Enhance shall not be required to provide support or any other services with respect thereto.
DISCLAIMER OF WARRANTIES
JABRA ENHANCE MAKES NO WARRANTY THAT THE SITES OR THEIR CONTENT, INCLUDING THE ONLINE HEARING ASSESSMENT AND ANY COMMUNICATIONS WITH JABRA ENHANCE PERSONNEL, WILL BE 100% ACCURATE OR ERROR-FREE. YOUR RELIANCE ON ANY INFORMATION PRESENTED ON THE SITES, INCLUDING THE ONLINE HEARING ASSESSMENT, IS AT YOUR OWN RISK. THE INFORMATION PROVIDED BY THE SITES IS NOT MEANT AS A SUBSTITUTE FOR THE ADVICE OF A HEALTHCARE PROFESSIONAL. YOU ACKNOWLEDGE THAT HEARING LOSS COULD BE AN INDICATOR OF A MORE SERIOUS, INCLUDING LIFE-THREATENING, CONDITION OR ILLNESS, AND THAT YOU SHOULD SEEK CARE FROM A HEALTHCARE PROFESSIONAL IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR HEALTH.
EXCEPT AS EXPRESSLY PROVIDED BELOW IN THESE TERMS AND CONDITIONS (SEE WARRANTY PROGRAM, BELOW), THE SITES AND ALL PRODUCTS, SERVICES AND INFORMATION FROM JABRA ENHANCE ARE PROVIDED TO YOU ON AN "AS IS" BASIS WITHOUT ANY WARRANTY OR GUARANTY OF ANY KIND, EXPRESS OR IMPLIED. JABRA ENHANCE EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, PRIOR COURSE OF DEALING AND USAGE OF TRADE. Some jurisdictions do not allow or limit the exclusion of certain warranties, so the disclaimers and limitations above may not apply to you to the extent applicable law requires.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL JABRA ENHANCE BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS AND CONDITIONS OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SITES (INCLUDING THE ONLINE HEARING ASSESSMENT), OR YOUR PURCHASE OR USE OF ANY PRODUCTS, SERVICES OR INFORMATION FROM JABRA ENHANCE, INCLUDING WITHOUT LIMITATION ANY FAILURE OF, OR ERROR IN, PERFORMANCE OF THE SITES OR ANY SUCH PRODUCTS OR SERVICES. BECAUSE SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY THE RELEVANT LAW. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JABRA ENHANCE'S TOTAL CUMULATIVE LIABILITY FOR ANY DIRECT DAMAGES, PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF LIFE OR ANY OTHER DAMAGES NOT EXCLUDED OR PRECLUDED PURSUANT TO THE PROVISIONS ABOVE, ARISING FROM OR RELATED TO THE SITES THESE TERMS OR CONDITIONS, OR ANY PRODUCTS OR SERVICES OF JABRA ENHANCE, WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL BE LIMITED TO AN AMOUNT NEVER TO EXCEED THE GREATER OF (i) FIVE HUNDRED DOLLARS ($500); OR (ii) THE AMOUNTS ACTUALLY PAID BY YOU TO JABRA ENHANCE THROUGH THE SITES OR FOR ANY SUCH PRODUCTS OR SERVICES.
Warranty Program, Loss & Damage Coverage, and Return Policy
Coverage Periods and Covered Services: Jabra Enhance provides the following included coverages for the devices listed below purchased directly from Jabra Enhance:
|Item||Warranty||Loss & Damage|
|Hearing aids (and included charger) purchased: with Premium Care & Protection Package OR prior to April 12, 2023 (excludes Jabra Enhance Plus - see below)||3 years||3 years|
|Jabra Enhance Select hearing aids purchased with Basic Care & Protection Package (and charger)||1 year||1 year|
|Additional chargers purchased for any above||1 year||1 year|
|Jabra Enhance Plus hearing aids (and charger)||1 year||n/a|
|Accessories (Phone Clip, Multi Mic, TV Streamer, Micro Mic, Remote Control)||1 year||n/a|
All product warranties and coverages included with purchase are in effect from the date of delivery/receipt of the item. Extended warranty and/or loss and damage coverage purchased from Jabra Enhance will apply for the additional period specified in such purchase, starting after your previous period of coverage. Coverage periods for Jabra Enhance-supported devices sold by third parties may vary; check the terms of your purchase.
Warranty Service. Should repair or replacement of a product purchased from or supported by Jabra Enhance under warranty be necessary, we will make every effort to provide this service in a timely and efficient manner. To facilitate this service, please contact Jabra Enhance support at [email protected] or (800) 854-2772 prior to returning the product with a completed Repair/Remake Service form (if required) to Jabra Enhance in appropriate packaging. A product repaired or replaced under warranty maintains the original purchase warranty and coverage effective date. Replacements shall be made with the same model if available, or else a substantially similar model, and may be rebuilt with or otherwise include refurbished internal components that have been thoroughly tested to ensure full functionality and meet original manufacturer specifications in line with industry standard practice. Any attempt to open, service or repair the device other than by Jabra Enhance or a Jabra Enhance-qualified facility will void the warranty. Warranty for the Jabra Enhance Plus and charger is provided by the manufacturer and subject to its terms available at: https://www.jabra.com/footerpages/warranty-and-service-consumer
Jabra Enhance may require that you return the defective or damaged device before sending you a replacement. You must ensure that the correct device is returned to Jabra Enhance. If Jabra Enhance provides you with an advanced replacement (at its discretion) device before we receive your defective or damaged device, and you do not return the defective or damaged device within the time communicated to you in notification emails, you authorize Jabra Enhance to charge you, including via your original form of payment, for, and agree to pay, the full value of the replacement device.
Loss & Damage Coverage. Under Jabra Enhance's loss and damage policy, any covered hearing aids or accessories that are stolen, lost or catastrophically damaged can be replaced while the product is under the loss and damage policy. Note that for hearing aids, the replacement must be for the same customer and of both units (if a pair), and it must include the same options package as the original hearing aids. The following fees apply:
- hearing aids deductible: $195
- charger (rechargeable models only) deductible: $175
Covered devices may be replaced only once under this program during each coverage period (i.e. once during the initial coverage period, and once during a purchased extension period, if any), and may not be returned for credit. The effective date of the product warranty on the replacement unit is the same as that of the original unit. Replacements shall be made with the same model if available, or else a substantially similar model, and may use refurbished internal components that have been thoroughly tested to ensure full functionality and meet original manufacturer specifications in line with industry standard practice. Any attempt to open, service or repair the device other than by Jabra Enhance or a Jabra Enhance-qualified facility will void the loss and damage coverage. Ownership of the stolen, lost or damaged devices reverts to Jabra Enhance. Should a claim need to be filed, contact Jabra Enhance support.
Standard Return Policy: If hearing aids or accessories purchased from Jabra Enhance are returned for credit within 100 days (45 days for Jabra Enhance Plus) from the date the item was delivered to the customer's specified address, along with all included batteries, cords, accessories and other items (other than any disposable items which were used with the hearing aids/accessory), you will receive a full refund of the purchase price. Jabra Enhance will pay for return shipment. To be eligible for return, the returned items must be in the same condition as when received, ordinary wear and tear excluded, the return must be initiated with Jabra Enhance support no later than midnight Eastern time on the last day of the return period, and all items must be received by Jabra Enhance within 14 days after the end of the return period. Refund will be made to the original form of payment when possible, otherwise refund will be made by another means in Jabra Enhance's discretion and subject to the customer providing or verifying any information required by Jabra Enhance. Purchases or upgrades of Care & Protection Packages, or warranty, loss & damage and/or Audiology Team support coverage extensions, are not returnable except as part of return of the underlying hearing aids within the standard return policy window. This return policy does not apply to Jabra Enhance devices sold by third parties; please consult the vendor to determine the specifics of your return period and procedures for return.
Customer Support. If you have any questions or concerns regarding the Sites or Jabra Enhance's products or services, please contact Jabra Enhance support at [email protected] or (800) 854-2772 or visit the Sites. Customer support will be provided on all then-supported devices purchased from or distributed by Jabra Enhance subject to availability of applicable Jabra Enhance personnel and to Jabra Enhance's standard support practices and procedures and is limited to responding to inquiries sent through Jabra Enhance's standard support communication channels. Jabra Enhance does not provide any commitments or guarantees as to response times or as to when or whether problems or concerns can be resolved or addressed. Support for the Jabra Enhance Plus and charger is provided by the manufacturer.
Audiology Team Support. Jabra Enhance provides three (3) years of Audiology Team (licensed hearing care professional) support included with all hearing aids purchased from Jabra Enhance (i) with our Premium Care & Protection Package or (ii) prior to April 12, 2023 (excluding Jabra Enhance Plus and hearing aids purchased with our Basic Care & Protection Package). Inclusion of and term of Jabra Enhance Audiology Team support for hearing aids purchased through third parties will be determined by the terms of your purchase from the vendor. Extended Audiology Team support coverage purchased from Jabra Enhance will apply for the additional period specified in such purchase, starting after your previous period of coverage. Support provided by Jabra Enhance's licensed professionals is only available to customers located within Jabra Enhance's covered service area.
Support Limitations. Customer and Audiology Team support will not be provided to customers or others who are abusive, as determined in Jabra Enhance's discretion. Calls with Jabra Enhance personnel cannot be recorded without prior notification, and calls with the Audiology Team cannot be recorded without prior express consent of all parties. You understand and agree that any customer service and support offered and provided by Jabra Enhance is not for urgent medical or health matters or emergencies.
PLEASE DO NOT CONTACT CUSTOMER SERVICE OR SUPPORT OFFERED BY JABRA ENHANCE WITH ANY LIFE, HEALTH OR MEDICAL EMERGENCY, OR ANY OTHER EMERGENCY. IF YOU HAVE ANY SUCH EMERGENCY, YOU SHOULD IMMEDIATELY CONTACT THE POLICE, FIRE DEPARTMENT, 911 OR APPROPRIATE EMERGENCY RESPONSE SERVICE.
Permission to Treat
You give permission for our team of hearing care professionals to care for you. You may withdraw this consent at any time by written notification to www.JabraEnhance.com/contact-us, in which case you will no longer be able to receive hearing care services from Jabra Enhance.
You understand and agree that as part of providing hearing care services to you, your health information, including audiogram submissions, may be displayed to you in an online personal health record and communicated to you by Jabra Enhance's Audiology and Customer Support teams electronically.
Permission for Telehealth Services
As part of its hearing care services, Jabra Enhance may provide certain Telehealth (as defined below) services to you. You consent to receive emails or other electronic communications from Jabra Enhance pertaining to your hearing care and your health, which may include health information. You understand that virtual encounters via phone, email, video, or otherwise could involve, and you hereby consent to the use of, automated tools for diagnosis, care, treatment or communication pertaining to hearing matters. You also acknowledge that such virtual encounters may involve care by a variety of hearing care professionals, including audiologists, hearing aid dispensers, and various support personnel.
You give permission to Jabra Enhance and the hearing care professionals to record and process your personal details and health data. You may withdraw these permissions at any time by written notification to www.JabraEnhance.com/contact-us in which case you will no longer be able to receive Telehealth services from Jabra Enhance.
"Telehealth" is the delivery of healthcare services using technology when the healthcare provider and patient are not in the same physical location, and/or the virtual delivery of healthcare services, including by a medical provider or via digital or automated tools, such as tools for medical or health-related diagnosis and treatment. The Telehealth services may be used for diagnosis, treatment, care, follow-up and/or patient education, and may include, without limitation, the following: electronic transmission of patient medical records, medical images, and/or other patient data or information; synchronous (i.e., "real time") and asynchronous (i.e., non-"real time") interactions via audio, video, text, and/or data or other electronic communications; automated, electronic or digital tools or services for diagnosis, care, treatment and/or communication pertaining to healthcare or medical matters; and output, transmission or exchange of data from medical devices, sound and video files. Further, you understand that it may be possible that your condition cannot be treated via the Telehealth services, or that information transmitted through the Telehealth services may not be sufficient or of too poor of image quality, or insufficient information or data to allow for appropriate medical decision making. Accordingly, you may be advised to seek additional in-person medical care, alternative healthcare or emergency services. If your health or medical problem or condition persists or worsens after use of Telehealth services, you should immediately contact your medical services provider and seek appropriate additional in-person medical care or emergency care, as appropriate.
Your Financial Responsibility
If you choose to seek out-of-network reimbursement from insurance, you are still financially responsible to Jabra Enhance for the total cost of your purchase(s) from Jabra Enhance.
Copyrights and Other Intellectual Property
Jabra Enhance retains all of its ownership and other rights in and to any copyrightable material contained on the Sites or in its products (including all software and user interfaces) as well as in and to any other intellectual property and technology of Jabra Enhance. No rights or licenses are granted by Jabra Enhance hereunder, by implication, estoppel or otherwise, except to the limited extent expressly stated herein. You have no rights to and you agree not to (i) copy, publicly display, sell, post or transmit the Sites, our products or any portion thereof; or (ii) interfere with, disrupt or attempt to gain unauthorized access to the Sites. Notwithstanding the foregoing, you may make one copy of material displayed on the Sites for your own personal and noncommercial use only, which may not be distributed to others without written permission from Jabra Enhance. You shall immediately notify us upon learning of any violation of the restrictions or limitations specified in these Terms and Conditions.
"Jabra", "Jabra Enhance", the Jabra logo and other GN Group trademarks used on the Sites are trademarks of GN Audio A/S and/or its affiliates ("GN Group"). You may not use or display any of the foregoing without prior written consent. Unauthorized use of the foregoing trademarks may be a violation of the applicable trademark laws.
Information collected on the Sites
To elect not to receive future email marketing communications from Jabra Enhance, send an email to [email protected]. You will be provided the opportunity to opt out of marketing communications at the end of marketing emails, and can opt out of SMS text messaging by replying "STOP". Note that Jabra Enhance will continue to send you emails about your orders, recalls, and other commercial issues deemed necessary, even if you have opted out of marketing communications.
NOTICE REGARDING MEDICAL OPINION
If you are a resident of Alabama, Colorado, District of Columbia, Florida, Hawaii, Iowa, Kentucky, Massachusetts, Nebraska, New Hampshire, New Mexico, New York, New Jersey, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas or Wyoming, BY COMPLETING A PURCHASE YOU CONFIRM THAT YOU HAVE READ AND ACKNOWLEDGE THE TEXT FROM YOUR STATE BELOW REGARDING MEDICAL OPINIONS. (Does not apply to purchasers of Jabra Enhance Plus)
The purchaser has been advised at the outset of his or her relationship with the hearing instrument apprentice, fitter, or dispenser that any examination(s) or representation(s) made by a licensed hearing instrument apprentice, fitter, or dispenser in connection with the fitting and selling of this hearing instrument(s) is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and, therefore, must not be regarded as medical opinion or advice.
The buyer has been advised at the outset of the buyer's relationship with the dispenser that any examination or representation made by a dispenser in connection with the practice of dispensing, fitting, or dealing in hearing aids is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and, therefore, must not be regarded as medical opinion or advice.
DISTRICT OF COLUMBIA
This hearing aid will not restore normal hearing nor will it prevent further hearing loss.
A hearing aid will not restore normal hearing, nor will it prevent further hearing loss.
The purchaser has been advised at the outset of the purchaser's relationship with the hearing aid dealer and fitter that any examination or representation made by a hearing aid dealer and fitter in connection with the fitting and selling of this hearing aid is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this State and shall not be considered as medical opinion or advice.
The purchaser has been advised that any examination or representation made by a licensed hearing aid specialist in connection with the fitting or selection and selling of this hearing aid is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore, must not be regarded as medical opinion or advice.
The purchaser has been advised at the outset of his or her relationship with the audiologist licensed under KRS Chapter 334A or specialist in hearing instruments that any examination or representation is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore shall not be regarded as medical opinion or advice.
This hearing aid will not restore normal hearing nor will it prevent further hearing loss.
The purchaser has been advised at the outset of his or her relationship with the hearing instrument specialist that any examination or representation made by a licensed hearing instrument specialist in connection with the fitting and selling of this hearing instrument is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore must not be regarded as medical opinion or advice.
This hearing aid will not restore normal hearing nor will it prevent further hearing loss.
The purchaser has been advised at the outset of his or her relationship with the hearing aid dispenser that any examination or representation made by a licensed hearing aid dispenser in connection with the practice of fitting and selling of this hearing aid, or hearing aids, is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this State, or by certified audiologists and therefore must not be regarded as medical opinion.
Buyer has been advised that licensee is not a licensed physician and that the examination and recommendation is made as a hearing aid dispenser or audiologist and not as a medical diagnosis or prescription.
The buyer has been advised at the outset of his or her relationship with a Jabra Enhance audiologist or hearing aid dispenser that any examination or representation made by a hearing aid dispenser in connection with the business of dispensing this hearing aid, or hearing aids, is not an examination, diagnosis, or prescription by a person licensed to practice medicine in New York, and therefore, must not be regarded as medical opinion.
Any examination or representation made by a licensed hearing aid specialist in connection with the fitting and selling of this hearing instrument is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore, must not be regarded as medical opinion or advice.
The purchaser is advised that any examination, fitting, recommendation, or representation made by a licensed hearing aid dealer or fitter in connection with the sale of this hearing aid is not an examination, diagnosis, or prescription made by a person licensed to practice medicine in this state and therefore must not be regarded as medical opinion or advice.
Any examination or representation made by a licensed hearing aid dealer and fitter in connection with the fitting and selling of this hearing aid is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore must not be regarded as medical opinion or advice.
The purchaser has been advised at the outset of his or her relationship with the hearing aid dealer that any examination or representation made by a registered hearing aid dealer and fitter in connection with the practice of fitting and selling of this hearing aid, is not an examination, diagnosis or prescription by a person licensed to practice medicine in this Commonwealth and therefore must not be regarded as medical opinion.
The purchaser has been advised at the outset of his/her relationship with the hearing aid dealer that any examination(s) or representation(s) made by a licensed hearing aid dealer and fitter in connection with the fitting and selling of this hearing aid(s) is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore must not be regarded as medical opinion or advice.
The client has been advised that any examination or representation made by a licensed hearing instrument dispenser or apprentice permit holder or temporary training permit holder in connection with the fitting and selling of the hearing instrument(s) is not an examination, diagnosis or prescription by a person duly licensed and qualified as a physician or surgeon authorized to practice medicine in the State of Texas and, therefore, must not be regarded as medical opinion or advice.
The purchaser has been advised that any examination or representations made by a licensed hearing aid specialist in connection with either the fitting or selling of this hearing aid is not an examination, diagnosis or prescription by a person licensed to practice medicine in this state and shall not be regarded as medical opinion.
NOTICE REGARDING RETURNS AND ADJUSTMENTS
If you are a resident of Alaska, California, Colorado, Connecticut, Georgia, Idaho, Kentucky, Maine, Maryland, Minnesota, Nevada, New Hampshire, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, Texas, Vermont, Virginia, or West Virginia, BY COMPLETING A PURCHASE YOU CONFIRM THAT YOU HAVE READ AND ACKNOWLEDGE THE TEXT FROM YOUR STATE BELOW REGARDING RETURNS AND ADJUSTMENTS.
PLEASE NOTE OUR STANDARD RETURN PERIOD IS LONGER THAN WHAT MOST STATES REQUIRE. (Provisions relating to appointments, fitting and adjustments do not apply to Jabra Enhance Plus or hearing aids purchased with our Basic Care & Protection Package.)
You may cancel this transaction within 30 days from the date you receive the hearing aid or this notice, whichever is later. You may also cancel this transaction within 60 days from the date you receive the hearing aid or this notice, whichever is later, if the hearing aid dealer is not a licensed physician or a licensed audiologist and if a licensed physician or a licensed audiologist advises you in writing to cancel this transaction.
If you cancel this transaction, the property you traded in, the payments you made under the sale or lease (less certain costs allowed by state law) and any negotiable instrument executed by you will be returned within 20 days following receipt by the hearing aid dealer of your cancellation notice, and the hearing aid dealer will cancel any security interest arising out of the sale or lease.
Purchaser may contact Jabra Enhance at (800) 854-2772 for the address and the office hours available for Jabra Enhance audiologists and hearing aid dispensers for fitting or post-fitting adjustments and servicing of the hearing aids.
This hearing aid is warranted to be specifically fit for the particular needs of you, the buyer. If the hearing aid is not initially fit for your particular needs, it may be returned to the seller within 45 days of the initial date of delivery to you. If you return the hearing aid, the seller will either adjust or replace the hearing aid or promptly refund the total amount paid. This warranty does not affect the protections and remedies you have under other laws.
The buyer has the right to cancel this purchase for any reason at any time prior to 12 midnight on the 30th calendar day after receipt of the hearing aid by giving or mailing the dispenser written notice of cancellation and by returning the hearing aid, unless the hearing aid has been significantly damaged beyond repair while the hearing aid was in the buyer's control.
The dispenser will promptly refund all moneys paid for the purchase of a hearing aid if it is not delivered to the consumer within the 30-day period. The sale is void and unenforceable if the hearing aid being purchased is not delivered to the consumer within 30 days after the date the written contract is signed or the receipt is issued, whichever occurs later.
The buyer has the right to cancel this purchase or rental for any reason at any time prior to midnight of the thirtieth calendar day after receipt of the hearing aid. A cancellation fee of twelve per cent of the purchase price may be imposed.
Any buyer who orders a hearing aid and leaves a deposit of one hundred dollars or more with the seller shall be entitled to cancel such order and demand a full refund of such deposit, less any examination costs, if the buyer is unable to inspect the hearing aid at the seller's place of business within forty-five days after the date the seller receives the deposit.
If buyer returns the hearing aid in the same condition as when purchased, ordinary wear and tear excepted, within thirty days of the date of receipt of such hearing aid by such purchaser, such buyer shall be entitled to free adjustment of such hearing aid or the return of the full purchase price of the hearing aid and accessories as itemized on the bill of sale.
I read, understand and have signed or initialed a copy of the refund and return policy. The policy states if, and up until what date, I can return the hearing aid for a full refund, a partial refund of what percentage, or a full or partial credit. The policy also identifies what fees, if any, for services will be refunded or credited when the hearing aid is returned for refund or credit.
This bill of sale is null and void and unenforceable if the hearing aid being purchased is not delivered to the buyer within thirty (30) days of the date the written contract is signed. In the event the hearing aid is not delivered to the consumer within thirty (30) days of the date the written contract is signed, the licensee shall promptly refund any and all moneys paid for the purchase of the hearing aid.
CLIENT'S RIGHT TO CANCEL WITHIN 30 DAYS
THE CLIENT HAS THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON AT ANY TIME PRIOR TO MIDNIGHT OF THE 30TH CALENDAR DAY AFTER ACTUAL RECEIPT OF THE HEARING INSTRUMENT(S). YOU MAY CANCEL THE PURCHASE BY NOTIFYING THE SELLER THAT YOU DO NOT WANT THE HEARING INSTRUMENT(S) BY MAILING A NOTICE BEFORE SUCH DATE TITLED "NOTICE OF RETURN" TO THE SELLER AT: 41 WEST 25TH ST, 3RD FLOOR, NEW YORK, NY 10010. UPON CANCELLATION, THE SELLER MAY KEEP UP TO 10% OF THE SELLING PRICE.
A 30-day trial period begins on the delivery date. Within the 30-day trial period, the dealer licensee shall contact the purchaser and provide any service, fitting or repair that may be necessary for the beneficial and comfortable use of the hearing aid(s).
You may cancel this purchase for any reason, at any time within 30 days after the date of delivery of the hearing aid. To cover the costs of dispensing the hearing aid, the seller may withhold from the refund 10 percent of the purchase price or the seller's actual costs up to 20 percent of the purchase price. If you decide to cancel this contract:
- You must provide notice of the cancellation in writing, within 30 days of the date of delivery of the hearing aid, to (the seller) at address of seller; and
- You must make the hearing aid available to the seller, in substantially as good condition as when you received it.
Minnesota state law gives the buyer the right to cancel this purchase for any reason at any time prior to midnight of the 45th calendar day after receipt of the hearing aid(s). This cancellation must be in writing and must be given or mailed to the audiologist or certified dispenser. If the buyer decides to return the hearing aid(s) within this 45-calendar-day period, the buyer will receive a refund of the total purchase price of the aid(s) from which the audiologist or certified dispenser may retain as a cancellation fee no more than $250.
Buyers may contact Jabra Enhance for follow-up appointment to take place no later than 21 days after hearing aid is delivered. Call (800) 854-2772
You have the right to cancel this purchase or rental for any reason within 30 days after receiving the hearing aid.
In addition to other rights, the buyer has the right to cancel this purchase for any reason at any time prior to twelve midnight of the 45th calendar day after receipt of the hearing aid and return the hearing aid in the same condition, ordinary wear and tear excluded. Jabra Enhance will pay for return shipment. By law, the seller is allowed to retain an amount up to ten percent of the total purchase price of the cancelled hearing aid, including batteries and cords or accessories thereto, inclusive of all fees related to the hearing aid.
Purchaser may contact Jabra Enhance at (800) 854-2772 for the address and the office hours available for Jabra Enhance audiologists and hearing aid dispensers for fitting or post-fitting adjustments and servicing of the hearing aids.
Right To Return The Hearing Aid Within Thirty Days And Receive A Refund Under Ohio law (section 1345.30 of the Revised Code): A consumer has the right to return a hearing aid for any reason within thirty days after it is originally delivered to the consumer or a person acting on the consumer's behalf and receive a refund of the consideration paid for the hearing aid less an amount specified by the hearing aid dealer or fitter, physician, or audiologist to cover expenses incurred in connection with the hearing aid not later than fifteen days after presenting proof of payment for the hearing aid and returning it in the condition in which it was received, except for normal wear and tear. In this case the amount deducted from the refund will be $0.
Oklahoma state law gives the purchaser the right to cancel this purchase for any reason by returning the hearing aid to the hearing aid provider at any time prior to midnight of the thirtieth calendar day after receipt of the hearing aid. By law, the hearing aid provider may be entitled to a cancellation fee not to exceed ten percent (10%) of the total purchase price for the hearing aid or one hundred fifty dollars ($150.00) per hearing aid, whichever is less, to cover the costs incurred by the hearing aid provider. If the purchaser returns the hearing aid within the thirty-day period, the purchaser will receive a refund of the full purchase price
If the hearing aid provider fails to comply with this provision, complaints should be forwarded to:
Oklahoma State Department of Health
Occupational Licensing Division
1000 N.E. 10th Street
Oklahoma City, Oklahoma 73117
During the thirty-day period, if the hearing aid is returned for repairs or adjustments the thirty-day period shall be tolled until return of the aid(s) to the purchaser.
If a hearing aid is returned within 30 days of date of delivery in the same condition, ordinary wear and tear excluded, you are entitled to a refund of the portion of the purchase price of the hearing aid and accessories as itemized on the receipt and above, less the cancellation fee stated above. If a cancellation fee is imposed the nonrefundable amount for each aid and accessories cannot exceed 10% of the purchase price of the hearing aid and accessories or $150.00 per aid and accessories, whichever is less. If you cancel your order prior to delivery, you are entitled to full refund of the purchase price of the aid and accessories, and a full refund for services not yet rendered.
The purchaser has a thirty (30) day trial period during which time she/he may return the instrument, in the original condition less normal wear, with no further financial obligation. This product is protected by Chapter 45 of Title 6 entitled «Enforcement of Assistive Technology Warranties» which shall be made available by the dispenser, upon request.
Jabra Enhance recommends a follow-up appointment within thirty (30) days after the hearing instrument fitting. Call (800) 854-2772.
Notice of 45 day trial period. You have 45 days from the day that you receive your hearing aid to try it out and decide whether you wish to keep it. The 45 day period does not include any days that the hearing aid is in the possession of the dispenser, manufacturer, repairer or their agents. If, in your opinion, during the 45 day trial period you feel that the hearing aid is not satisfactory for you, you have a right to return the hearing aid and receive a refund of the full product price. However, if you have damaged the hearing aid, your refund will be reduced by the reasonable cost of damage. In order to return the hearing aid and receive a refund, contact Jabra Enhance at (800) 854-2772, 41 West 25th St, 3rd Floor, New York, NY 10010 not later than 45 days after delivery of the hearing aid.
Within 30 days of the date of delivery, any buyer of a hearing aid shall be entitled to return the hearing aid for any reason, provided such aid is returned in satisfactory condition. Such purchaser shall be entitled to a replacement or a refund of all charges paid, less a reasonable charge for medical, audiological, and hearing aid evaluation services provided by the hearing aid specialist.
You have the right to return the hearing aid to the dealer from whom it was purchased at any time within thirty (30) days after receipt of the aid and rescind the purchase agreement except for reasonable fitting and examination charges ($125.00 maximum fitting charge), if the aid does not function properly or cannot be adjusted to correct the deficiency in your hearing or is otherwise unsatisfactory. The aid so returned must be without damage.
NOTICE OF STATE BOARDS AND REGULATORS:
Buyer may file a written complaint about a hearing aid or a hearing aid dealer with the Alaska Department of Commerce, Community, and Economic Development at:
P.O. Box 110800
Juneau, AK 99811-0800
NOTICE TO CONSUMERS
Hearing Aid Dispensers, Hearing Aid Temporary Licensees, Hearing Aid Trainees, and Dispensing Audiologists are licensed and regulated by the Speech-Language Pathology & Audiology & Hearing Aid Dispensers Board
Dispensers who are licensed, certified, or registered by the department of regulatory agencies are regulated by the Division of Professions and Occupations in the Department of Regulatory Agencies. Any complaints can be filed against the licensee by contacting the Office of Hearing Aid Provider Licensure. The Office of Hearing Aid Provider Licensure is below:
Colorado Office of Audiology and Hearing Aid Provider Licensure within the Division of Professions and Occupations
1560 Broadway, Suite 1350
Denver, CO 80202
DISTRICT OF COLUMBIA
Complaints with respect to this purchase may be submitted to the Office of Consumer Protection of the District of Columbia at:
Office of the Attorney General
Office of Consumer Protection
441 4th Street, NW
Washington, DC 20001
Any complaint concerning the hearing aid and guarantee therefor, if not reconciled with the licensee from whom the hearing aid was purchased should be directed by the purchaser to the:
Florida Department of Health
Department of Health Consumer Services Unit
Bald Cypress Way Bin C-75
Tallahassee, FL 32399-3260
If you have general questions or questions regarding procedures for filing complaints against anyone license to dispense hearing aids, you may contact:
Idaho Bureau of Occupational Licenses
PO Box 83720,
Boise, Idaho 83720-0063
Phone (208) 334-3233
ANY COMPLAINTS CONCERNING THE SALE OR SERVICE OF THIS HEARING INSTRUMENT WHICH ARE NOT CORRECTED BY A LICENSED AUDIOLOGIST OR SPECIALIST IN HEARING INSTRUMENTS SHOULD BE DIRECTED TO:
KENTUCKY BOARD OF SPEECH-LANGUAGE PATHOLOGY AND AUDIOLOGY
COMMONWEALTH OF KENTUCKY
FRANKFORT, KENTUCKY 40601
KENTUCKY LICENSING BOARD FOR SPECIALISTS IN HEARING INSTRUMENTS
AT ITS CURRENT MAILING ADDRESS FOUND ON THE BOARD WEB SITE.
Louisiana State Board of Hearing Aid Dealers
308 Gregory Dr.
Luling, LA 70070
If you wish to file a complaint regarding this purchase, contact:
Complaint Coordinator, Office of Professional and Occupational Regulation
35 State House Station
Augusta, ME 04333
Telephone: (207) 624-8660
If you have any questions regarding your consumer rights with respect to hearing aids and related devices, contact the state Board of Hearing Aid Dispensers at:
301 South Park, 4th Floor
PO BOX 200513
Helena, Montana 59620-0513
Complaints which arise with respect to this transaction may be submitted in writing to the following:
New Hampshire Consumer Protection and Antitrust Bureau,
Division of Public Protection, New Hampshire Department of Justice
33 Capitol Street
Concord, NH, 03301
Speech-Language Pathology, Audiology and Hearing Aid Dispensing Practices Board
PO BOX 25101
Santa Fe, NM 87504
If the hearing aid provider fails to comply with state requirements for returns, complaints should be forwarded to:
Oklahoma State Department Of Health
Occupational Licensing Division
1000 N.E. 10TH Street
Oklahoma City, Oklahoma 73117
Complaints regarding the purchase of hearing aids may be made to:
Oregon Health Licensing Agency
1430 Tandem Avenue NE
Salem, OR 97301
If your rights are violated, you may contact the State Bureau of Consumer Protection, the Pennsylvania Department of Health in Harrisburg, or your local district attorney.
A buyer may contact the below Council regarding complaints on any matter relating to the fitting and dispensing of hearing instruments:
Tennessee Council for Hearing Instruments Specialists
665 Mainstream Drive, 2nd Floor
Nashville, TN 37243
(615) 741-5735 local or 1-800-778-4123 nationwide
If you have a complaint against a licensed hearing instrument dispenser or apprentice permit holder or temporary training permit holder, you may contact:
Texas Department of Licensing and Regulation
P.O. Box 12157
Austin, Texas 78711
Telephone (512) 463-6599, Toll-Free (in Texas): (800) 803-9202