Using your Enhance Select hearing aids with your device

Compatible Apple devices

Our mobile app is compatible with the Apple devices listed below, running iOS/iPadOS (version 14.0 or later required). When your hearing aids are paired with any of the iOS devices below, direct audio streaming is available directly from the device settings.

iPhone®

iPhone 15 Pro Max
iPhone 15 Pro
iPhone 15 Plus
iPhone 15
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 Mini
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 Mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS
iPhone XS Max
iPhone XR
iPhone X
iPhone 8 Plus
iPhone 8
iPhone 7 Plus
iPhone 7
iPhone 6s Plus
iPhone 6s
iPhone SE (3rd generation)
iPhone SE (2nd generation)
iPhone SE (1st generation)

iPad®

iPad (9th generation)
iPad Pro
iPad Air (5th generation)
iPad Air (4th generation)
iPad Air (3rd generation)
iPad Air 2
iPad mini (5th generation)
iPad mini 4
iPad (8th generation)
iPad (7th generation)
iPad (6th generation)
iPad (5th generation)

Hands-free calling for Apple devices

Hands-free calling is available for our Enhance Select 300 and 500 models with the following Apple devices and requires iOS 15.3.1 or later or iPadOS 15.3.1 or later.

iPhone®
iPhone 15 Pro Max
iPhone 15 Pro
iPhone 15 Plus
iPhone 15
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 Mini
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 Mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone SE (2nd generation)

iPad®
Apple iPad Pro 12.9-inch (5th generation)
iPad Pro 11-inch (3rd generation)
iPad Air (4th generation)
iPad mini (6th generation)


For hands-free calling for all other smartphone and hearing aid models, you can use our compatible Phone Clip+ accessory.

TapControl for Apple devices

Answer calls by double-tapping your ear or hearing aid without having to search for your phone or the program button on your hearing aid.

iPhone®
iPhone 15 Pro Max*
iPhone 15 Plus*
iPhone 15*
iPhone 14 Pro Max*
iPhone 14 Pro*
iPhone 14 Plus*
iPhone 14*
iPhone 13 Pro Max*
iPhone 13 Pro*
iPhone 13*
iPhone 13 mini*
iPhone 12 Pro Max*
iPhone 12 Pro*
iPhone 12*
iPhone 12 mini*
iPhone 11 Pro Max*
iPhone 11 Pro*
iPhone 11*
iPhone SE (2nd generation)*

iPad®
iPad Pro® 12.9-inch (5th generation)*
iPad Pro 11-inch (3rd generation)*
iPad Air® (4th generation)*
iPad mini™ (6th generation) Bluetooth LE Audio for Apple devices*


*These Apple models offer Hands-free call capability. Earlier Apple models support call pick up with either the Push Button or TapControl but voice pick-up is done via the Apple device.

Bluetooth LE Audio and Auracast™ for Apple devices

Because Select 500s are among the first hearing aids in the industry to offer them, iOS devices do not yet support Bluetooth LE Audio and Auracast™. Select 500s do support existing connectivity, such as hands-free calls for compatible iOS devices.

Compatible Android devices

Our mobile app is compatible with the Android devices listed below. Your device must run Android OS version 9.0 or later. We are also aware of users experiencing issues with Android 12 specifically and recommend reading our troubleshooting steps.

Samsung
  • Samsung S24 Ultra
  • Samsung S24+
  • Samsung S24
  • Samsung S23 Ultra
  • Samsung S23+
  • Samsung S23
  • Samsung Galaxy S22 Ultra
  • Samsung Galaxy S22+
  • Samsung Galaxy S22
  • Samsung Galaxy S21 Ultra
  • Samsung Galaxy S21+
  • Samsung Galaxy S21 FE
  • Samsung Galaxy S21
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy S20+
  • Samsung Galaxy S20 FE
  • Samsung Galaxy S20
  • Samsung Galaxy S10+
  • Samsung Galaxy S10
  • Samsung Galaxy S10e
  • Samsung Galaxy S9+
  • Samsung Galaxy S9
  • Samsung Galaxy S8+
  • Samsung Galaxy S8
  • Samsung Galaxy S7 edge
  • Samsung Galaxy S7
  • Samsung Note 20 Ultra
  • Samsung Note 20
  • Samsung Note 10+
  • Samsung Note 10
  • Samsung Note 9
  • Samsung Note 8
  • Samsung Galaxy J7 Prime
  • Samsung Galaxy J5
Other Android devices
  • Google Pixel 8 Pro
  • Google Pixel 8
  • Google Pixel 7 Pro
  • Google Pixel 7
  • Google Pixel 6 Pro
  • Google Pixel 6
  • Google Pixel 6a
  • Google Pixel 5
  • Google Pixel 4 XL
  • Google Pixel 4
  • Google Pixel 4a
  • Google Pixel 3 XL
  • Google Pixel 3
  • Google Pixel 3a XL
  • Google Pixel 3a
  • OnePlus 9 Pro
  • OnePlus 9
  • OnePlus 9 R
  • OnePlus 7 Pro
  • OnePlus 7T
  • Oppo Reno 10x Zoom
  • Asus Zenphone 6
  • Moto G7
  • Xiaomi Mi 9

Direct audio streaming for Android devices

The following Android devices stream phone calls, music, and more directly to our current Enhance Select models and previous Rechargeable model. Please note that full streaming compatibility requires minimum Android OS version 10 and Bluetooth 5.0. See above regarding compatibility issues with Android OS version 12.

  • Samsung
  • Samsung Galaxy S24 Ultra
  • Samsung Galaxy S24+
  • Samsung Galaxy S24
  • Samsung Galaxy S23 Ultra
  • Samsung Galaxy S23+
  • Samsung Galaxy S23
  • Samsung Galaxy S22 Ultra
  • Samsung Galaxy S22+
  • Samsung Galaxy S22
  • Samsung Galaxy S21 Ultra
  • Samsung Galaxy S21+
  • Samsung Galaxy S21
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy S20+
  • Samsung Galaxy S20 FE
  • Samsung Galaxy S20
  • Samsung Galaxy S10+
  • Samsung Galaxy S10
  • Samsung Galaxy S10e
  • Samsung Galaxy S9+
  • Samsung Galaxy S9
  • Samsung Note 20 Ultra
  • Samsung Note 20
  • Samsung Note 10+
  • Samsung Note 10
  • Other Android devices
  • OnePlus 9 Pro
  • OnePlus 9
  • OnePlus 9 R
  • OnePlus 7 Pro
  • Oneplus 7 T
  • Google Pixel 7 Pro
  • Google Pixel 7
  • Google Pixel 6 Pro
  • Google Pixel 6
  • Google Pixel 6a
  • Google Pixel 5
  • Google Pixel 4 XL
  • Google Pixel 4
  • Google Pixel 4a
  • Google Pixel 3 XL
  • Google Pixel 3
  • Google Pixel 3a XL
  • Google Pixel 3a

Accessory-supported streaming for Android devices

The following Android devices require the Phone Clip+ for audio streaming to our current Enhance Select models and previous Rechargeable model, provided they are running Bluetooth 2.0 or later:

  • Samsung
  • Samsung Galaxy S8+
  • Samsung Galaxy S8
  • Samsung Galaxy S7 edge
  • Samsung Galaxy S7
  • Samsung Galaxy Note 9
  • Samsung Galaxy Note 8
  • Samsung Galaxy J7 Prime
  • Samsung Galaxy J5
  • Other Android devices
  • Oppo Reno 10x Zoom
  • Asus Zenfone 6
  • Moto G7
  • Xiaomi Mi 9

Our previous Battery-Powered model requires the Phone Clip+ for audio streaming for all Android devices.

Hands-Free Calling and TapControl for Android devices

Hands-free calling and TapControl are available for our Enhance Select 500 model with the following Android devices and require Android 14 OS and One UI 6.0 or later for Samsung phones.

Samsung
This update has no impact to other compatible phones, including Apple and other hearing aid models. 

  • Samsung Galaxy S23 Ultra
  • Samsung Galaxy S23+
  • Samsung Galaxy S23

Samsung has released an operating system update called One UI 6.1 for their Samsung Galaxy S23, S23+, and S23 Ultra phones. This version might cause issues with the TapControl and Hands-Free features of the Jabra Enhance Select 500 hearing aids when paired to these phones with One UI 6.1

If either of these features is important to you, we recommend that you do not update to One UI 6.1

If you own a Samsung Galaxy S23, S23+, or S23 Ultra phone and want to know if you might be impacted, follow these steps:

  • Open "Settings" on your phone.
  • Tap on "About Phone" (found at the bottom of the screen).
  • Tap on "Software Information".
  • Look for the One UI version, which is listed at the top of the screen. If it says “One UI 6.1”, you might experience issues using Hands-Free and TapControl.

Bluetooth LE Audio and Auracast™ for Android devices

Select 500s are among the first hearing aids in the industry to offer Bluetooth LE Audio and Auracast™. Bluetooth LE Audio is the future of connectivity, offering the clearest streamed sound to compatible devices, and the lowest latency and battery consumption for all-day streaming. Auracast™ enables connection to live broadcast audio transmissions in places like concert venues, event spaces, and travel centers, as more of those places support it.

Samsung
Samsung Galaxy S23 Ultra
Samsung Galaxy S23+
Samsung Galaxy S23